What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google reCaptcha not working correctly

    Asked by CindyLOPCO on July 11, 2016 at 05:02 PM

    When I test the Sales Process "Captcha" - I used the simple "I'm not a robot" checkbox BUT now I am getting picture selections. This hasn't happened before, I cleared all cookies etc...


    My InfusionSoft coach is not getting the picture selection - See attached example of mine (he doesn't get the pics)


    It is important that we only have our forms use the "I'm not a Robot" checkbox, no pictures.





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    JotForm Support

    Answered by Kiran on July 11, 2016 at 07:53 PM

    I have checked one of your JotForms and see that the Google reCaptcha is displaying normally at my end.

    If the images are being displayed after selecting Google reCaptcha is the additional security provided by Google itself and there is no setting to disable it from our end. Please refer to the FAQs below about reCaptcha from Google:


    Hope this information helps!

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    Answered by BxClinic on July 12, 2016 at 07:52 AM

    I've had patients call in yesterday and today explaining that they are getting exactly the same problem. All of them have been running Internet Explorer. I hope that information helps find a solution.


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    JotForm Support

    Answered by beril on July 12, 2016 at 10:15 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:



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    JotForm Support

    Answered by TitusN on July 19, 2016 at 05:28 AM


    Google reCaptcha is now fixed. 

    Please check - let us know.