Google reCaptcha not working correctly

  • CindyLOPCO
    Asked on July 11, 2016 at 5:02 PM

    When I test the Sales Process "Captcha" - I used the simple "I'm not a robot" checkbox BUT now I am getting picture selections. This hasn't happened before, I cleared all cookies etc...

     

    My InfusionSoft coach is not getting the picture selection - See attached example of mine (he doesn't get the pics)

     

    It is important that we only have our forms use the "I'm not a Robot" checkbox, no pictures.

     

     

     

     

    Jotform Thread 880079 Screenshot
  • Kiran Support Team Lead
    Replied on July 11, 2016 at 7:53 PM

    I have checked one of your JotForms and see that the Google reCaptcha is displaying normally at my end.

    Google reCaptcha not working correctly Image 1 Screenshot 20

    If the images are being displayed after selecting Google reCaptcha is the additional security provided by Google itself and there is no setting to disable it from our end. Please refer to the FAQs below about reCaptcha from Google:

    https://support.google.com/recaptcha/?hl=en#6081880

    Hope this information helps!

  • BxClinic
    Replied on July 12, 2016 at 7:52 AM

    I've had patients call in yesterday and today explaining that they are getting exactly the same problem. All of them have been running Internet Explorer. I hope that information helps find a solution.

    James

  • beril JotForm UI Developer
    Replied on July 12, 2016 at 10:15 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/880597

     

  • TitusN
    Replied on July 19, 2016 at 5:28 AM

    Hello,

    Google reCaptcha is now fixed. 

    Please check - let us know. 

    Thanks