What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get notified of incomplete payments?

    Asked by brycereiki on July 11, 2016 at 06:05 PM

    Hi there,

    I've been loving Jotform, but am trying to find a way to receive an email when someone completes the form (which is my class registration), but doesn't complete the payment.  Every once in awhile, they need to contact me before completing the payment, or need to make an alternate payment arrangement.  If I'm aware of this, I can quickly follow-up to provide assistance.

    Page URL:
    https://form.jotform.com/61035767282155

    incomplete payments get notified how can I get notified
  • Profile Image

    Answered by brycereiki on July 11, 2016 at 06:11 PM

    PLEASE DISREGARD.  After asking, I found the answer on another thread and made the necessary correction.  Thanks!

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    JotForm Support

    Answered by Kiran on July 11, 2016 at 09:06 PM

    That's great! Glad to see that you found the solution for the issue from the previous threads in the support forum. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!