- christineliAsked on July 11, 2016 at 06:29 PM
My form (associated with the email address firstname.lastname@example.org) no longer works: I do not get the forms on my email address email@example.com.
Can you tell me what happens?
- JotForm SupportBDAVIDAnswered on July 11, 2016 at 09:30 PM
Your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed. Please make sure to whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender.
Here are our domain names:
Let us know if you need more help, we will be glad to assist you.