What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications.

    Asked by christineli on July 11, 2016 at 06:29 PM

    Hello,

     

    My form (associated with the email address christine.li@free.fr) no longer works: I do not get the forms on my email address christine.lieffroy@gmail.com.

    Can you tell me what happens?

    Thank you.

     

    Christine Lieffroy

    email notification submission
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 11, 2016 at 09:30 PM

    Your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed. Please make sure to whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

     

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.