Not receiving email notifications.

  • Profile Image
    christineli
    Asked on July 11, 2016 at 06:29 PM

    Hello,

     

    My form (associated with the email address christine.li@free.fr) no longer works: I do not get the forms on my email address christine.lieffroy@gmail.com.

    Can you tell me what happens?

    Thank you.

     

    Christine Lieffroy

  • Profile Image
    BDAVID
    Answered on July 11, 2016 at 09:30 PM

    Your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed. Please make sure to whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

     

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.