How can I make sure a user enters the correct number in a field

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    Asked on July 11, 2016 at 06:32 PM

    Hello JotForm Team,

    I have viewed several different threads on creating an access code field.  I have created a text box that show if the Reservation Prepaid is selected. I know I had this working, but now users can enter any number and the form will be submitted and I can longer find where I can add the required value.


    If I give a user a code; how is the entry validated?


    For example:

    Using Conditional Logic, a Prepaid Code text box shows after a user selects the Reservation Only (prepaid) option.  The user must enter the code provided. When I first created the form, it seemed to work using a code number I created. However, now I cannot find the code or even how the original required field was set. It seems there use to be more choices under preferences.

    What is the best approach to ensure, if a user registering for this event is a valid prepaid?





  • Profile Image
    Answered on July 11, 2016 at 09:45 PM

    We have updated the UI of the properties option of the fields. 

    Example, in your form the properties option you see is now the new upgraded UI of the Form Builder.

    as you can see the original properties are still available on the top tool bar.

    Were perhaps looking for the validation property? currently on that field it was set to None. Meaning any type of data can be inputted. If you want only 'numberic' value, you can set the validation type to numeric.

    You can also use the Input Mask option to have a pre-defined input format on what the user should use.

    Hope this help. Let us know if you need further assistance.


  • Profile Image
    Answered on July 12, 2016 at 01:44 PM

    Thanks for the reply.  It looks like my questions required more clarity.  I am aware of using Validation and Input Mask options to force formatting of an entry.  However, I want to use the text field to enter a specific code number that is provided by the reservation team.


    For example:

    If a user paid for their reservation in advance and needs to reserve a seat and meal selection for an upcoming event, the reservation team would provide a code such as, FHPW123.   

    The individual would then fill out the form, select Reservation Only (prepaid) option and enter FHPW123 in the text box Prepaid Code.  How do I validate that the user exactly entered FHPW123 and not some other random number or text like 0000 or FHPW555?


    This is needed to ensure that individuals cannot avoid payment by selecting reservation only, when he or she has actually not paid. 


    The funny thing is that I had this originally setup and working great when first creating the form and now it seems like it just disappeared when JotForm updated the UI property option.




  • Profile Image
    Answered on July 12, 2016 at 02:26 PM

    Please try the following:

    1. Add a text field. In this text field, add a message that would tell users that the codes are correct.

    2. Add a conditional logic to show the text field when the prepaid codes are correct.

    Here's a sample form: Code is FHPW123.