Form is not working

  • StephanFletcher
    Asked on July 11, 2016 at 7:01 PM
  • jonathan
    Replied on July 11, 2016 at 10:01 PM

    Please provide us more details of what specifically is not working.

    I did check your account/username StephanFletcher  and forms, and all is Active and available at this time.

    I did found your email account in the bounce list.

    I have fixed it now and removed the bounce email. Let us know if issue persist.

  • StephanFletcher
    Replied on July 11, 2016 at 10:08 PM

    It is now working fine! :)  How do I prevent that from occurring in the future?

    Thanks!

  • David JotForm Support Manager
    Replied on July 11, 2016 at 11:05 PM

    You can white-list our JotMail IP addresses to prevent bouncing issues: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses