- StephanFletcherAsked on July 11, 2016 at 07:01 PM
- JotForm SupportjonathanAnswered on July 11, 2016 at 10:01 PM
Please provide us more details of what specifically is not working.
I did check your account/username StephanFletcher and forms, and all is Active and available at this time.
I did found your email account in the bounce list.
I have fixed it now and removed the bounce email. Let us know if issue persist.
- StephanFletcherAnswered on July 11, 2016 at 10:08 PM
It is now working fine! :) How do I prevent that from occurring in the future?
- JotForm SupportBDAVIDAnswered on July 11, 2016 at 11:05 PM
You can white-list our JotMail IP addresses to prevent bouncing issues: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses