What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not working

    Asked by StephanFletcher on July 11, 2016 at 07:01 PM
    form is not working
  • Profile Image
    JotForm Support

    Answered by jonathan on July 11, 2016 at 10:01 PM

    Please provide us more details of what specifically is not working.

    I did check your account/username StephanFletcher  and forms, and all is Active and available at this time.

    I did found your email account in the bounce list.

    I have fixed it now and removed the bounce email. Let us know if issue persist.

  • Profile Image

    Answered by StephanFletcher on July 11, 2016 at 10:08 PM

    It is now working fine! :)  How do I prevent that from occurring in the future?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 11, 2016 at 11:05 PM

    You can white-list our JotMail IP addresses to prevent bouncing issues: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses