forms stopped going to my email

  • Profile Image
    icehog
    Asked on July 11, 2016 at 07:07 PM

    ran some tests and things were fine, but now I cannot get a form to go to my email.

     

    please advise.

    dave

  • Profile Image
    BDAVID
    Answered on July 11, 2016 at 10:11 PM

    The recipients are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Have you checked spam folders? You may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com