What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need help with canceling.

    Asked by srms047 on March 28, 2012 at 12:47 PM

    I am unable to cancel...when I go to "account settings" and then click "cancel," it takes me to another screen where it asks for my user name and password again. However, it won't take the user name and password to let me cancel. I do not want my credit card charged again.

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    JotForm Support

    Answered by Goldo on March 28, 2012 at 01:05 PM

    We have cancelled your subscription. Your account will remain Premium until the paid period expires which is on April 8, 2012.

    Feel free to resubscribe anytime you wish. Thank you for using JotForm.