I need help with canceling.

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    srms047
    Asked on March 28, 2012 at 12:47 PM

    I am unable to cancel...when I go to "account settings" and then click "cancel," it takes me to another screen where it asks for my user name and password again. However, it won't take the user name and password to let me cancel. I do not want my credit card charged again.

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    Goldo
    Answered on March 28, 2012 at 01:05 PM

    We have cancelled your subscription. Your account will remain Premium until the paid period expires which is on April 8, 2012.

    Feel free to resubscribe anytime you wish. Thank you for using JotForm.