What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form isn't sending once submitted?

    Asked by jamieb2015 on July 12, 2016 at 03:33 AM



    Still not receiving emails when the form has been completed?


    The (sample) form needs to send confirmations to jamie.barke@uniqueproductsuk.com and ross.paulson@uniqueproductsuk.com


    Please can you look into this please ASAP?


    Kind regards,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 12, 2016 at 04:34 AM

    It appears that both email recipients were added to the bounce list, which is why you are unable to receive the email notifications there. I have now removed the two email addresses from the bounce list so you should receive the next email notifications successfully. You can also check on your account if an email address is in the bounce list. Simply follow this guide: How to Remove Your Email Address from Bounce List. Regards.