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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i am not receiving form submissions on my email id prashantsharda2k@gmail.com

    Asked by prashantsharda2k on July 12, 2016 at 05:39 AM

    Hi

    i am not receiving form submissions on my email id prashantsharda2k@gmail.com. All form submissions are not coming to my id.

     

    Please help

     

    thanks

    Page URL:
    http://callmybai.com/maid-jobs/

    Submissions email receiving thanks all
  • Profile Image
    JotForm Support

    Answered by beril on July 12, 2016 at 07:50 AM

    We are sorry for the inconvenience that may have caused. Your email address, prashantsharda2k@gmail.comis IN our bounce list.

    Results shows;

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    prashantsharda2k@gmail.com is NOT in the unsubscribe list

     

    I removed it from the bounce and unsubscribe lists.

     

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.

  • Profile Image

    Answered by prashantsharda2k on July 12, 2016 at 08:46 AM
    thank you.
    Hope now it will work properly.
    Any precaution i need to take? so that it doesn't happen again.
    thanks
    ...
  • Profile Image
    JotForm Support

    Answered by beril on July 12, 2016 at 10:12 AM

    You're most welcome.=) In the future, if you have similar problems you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Feel free to contact us anytime we will be happy to assist you.