- JotForm UI DeveloperberilAnswered on July 12, 2016 at 07:50 AM
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org. is IN our bounce list.
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
email@example.com is NOT in the unsubscribe list
I removed it from the bounce and unsubscribe lists.
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.
- prashantsharda2kAnswered on July 12, 2016 at 08:46 AMthank you.
Hope now it will work properly.
Any precaution i need to take? so that it doesn't happen again.
- JotForm UI DeveloperberilAnswered on July 12, 2016 at 10:12 AM
You're most welcome.=) In the future, if you have similar problems you can also remove your email address from bounce list on your side.
Feel free to contact us anytime we will be happy to assist you.