What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free Text HTML: properties and right-click options are not working

    Asked by MtCoolumVets on July 12, 2016 at 06:27 AM

    I can't change properties of text fields. When I click on the properties icon (the cog symbol), nothing happens.

    All other field types work fine. 

    Page URL:

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    Answered by MtCoolumVets on July 12, 2016 at 06:35 AM

    A bit later. I saw a similar problem from another user. You suggested they try clearing the cache, and using Firefox. Neither works (I use Chrome normally).


    Problem only seems to be with text fields. See field headed "Form Usage Notes" as an example.

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    JotForm Support

    Answered by Welvin on July 12, 2016 at 09:25 AM

    I can replicate this with my own form. There's an error in the form builder that is causing this to happen;

    I have now forwarded this thread to our developers for further investigation. If there are updates, you should know it through this thread.

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    JotForm Support

    Answered by mustafa on July 13, 2016 at 03:28 AM


    Sorry for the problem, it was fixed. Thanks for your patience.



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    Answered by MtCoolumVets on July 13, 2016 at 03:40 AM

    Good job. You blokes are very honest about acknowledging problems, and very sharp at fixing them.


    Thanks, Dain 

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    JotForm Support

    Answered by liyam on July 13, 2016 at 08:19 AM

    Thank you for your response, and likewise for reporting the matter to us, Dain. There are instances where we are unable to catch errors after deployment so we also grateful for the reports that you guys send.

    If you have other questions or if you get to find issues on your form, we are happy to listen and attend to your concern.

    Again, thanks and warm regards :)