Why is my account over quota?

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    torbjornjoh
    Asked on July 12, 2016 at 07:26 AM

    hi, something still seems to be dodgy with our account, now it says that we have no storage. 

     

    could you please rectify this?

     

    earlier we payed for two subscriptions at the same time, your customer service rep changed our account, and now it doesn't work as intended. thanks

  • Profile Image
    ashwin_d
    Answered on July 12, 2016 at 10:25 AM

    Hello torbjornjoh,

    I did check your account and it seems to be in good shape currently. You have upgrade your account to silver monthly subscription plan just few hours ago. You should not have any trouble with your account.

    Upon taking a closer loot at your account, I found that you already have active economy subscription plan. Your account usage is also well within the limits of economy plan and it was not required to upgrade to silver plan. 

    Do get back to us if you would like us to cancel your silver plan and change your account to economy plan.

    We will wait for your response.

    Thank you!

  • Profile Image
    torbjornjoh
    Answered on July 18, 2016 at 07:17 AM

    Hi, we are four users, and the economy plan failed, how should we proceed?

  • Profile Image
    beril
    Answered on July 18, 2016 at 09:43 AM

    If you have another account on JotForm we would appreciate it if you could provide us the form ID or username of your account which was failed. At that situation, we can assist more properly. We will wait for your response.