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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification emails not being delivered

    Asked by pfh on July 12, 2016 at 08:29 AM

    Hi there,


    Could you make sure the email to the address on our account is not on any bounce or unsubscribe lists? After going out of town and sending away emails for a couple of weeks, now we are not receiving order confirmation emails. 


    Also can you confirm you received this response to the email on our account? We didn't receive a reply to our last inquiry.




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    Answered by pfh on July 12, 2016 at 08:32 AM

    Sorry I missed your response. I didn't see the "my emails" tab. :/


    Very much appreciated!

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    JotForm Support

    Answered by ashwin_d on July 12, 2016 at 10:32 AM


    It seems you create one more thread for same question and one of my colleague have already responded to you on the following thread:  https://www.jotform.com/answers/880512-Email-Notifications-Notification-emails-not-being-delivered#1 

    Thank you!