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I am not receiving any e-mail notificationsAsked by SergeyMalozemov on July 12, 2016 at 09:41 AM
Dear Jotform people,
Unfortunately from 20th of may I didn't receive any e-mail notifications about our submissions.
I'm sorry for the trouble caused to you.
Upon checking your email address email@example.com, I found that it ended up in our bounce list for following reasons:Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from mail.ru is NOT
I have now removed your email address from our bounce list and it should work fine. Do try to test your form and get back to us if the issue persists.
Dr. Malozemov Sergey, CEO
nemama.com / ovosave.com
Phone / Viber / WhatsApp / Telegram: +7 950 041 3691
St. Petersburg: Sverdlovskaya nab.60A, office 315.
Moscow: Elizavetinskiy per.12 building 1, office 106
This e-mail, inclusive of attachments, is intended for the person(s) stated
above and may contain confidential information. Unauthorised reading,
disclosure, copying, distribution or use of this information may violate
rights to proprietary information. If you are not an intended recipient,
please return this e-mail to the sender and delete your copy. Thank you.
12 июля 2016 г. 18:21 пользователь "JotForm" написал:
On behalf of my colleague, you are welcome.
Feel free to contact us if you have any other issues or questions.
I still not receive notifications about new subscriptions. Can you solve
2016-07-12 19:32 GMT+03:00 JotForm :
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender. Here are our domain names:
Let us know if you need more help.
I have a similar problem. I have not recieved any mail fromour form since 30-05-2016. The form sends to firstname.lastname@example.org
Please help or ask for what ever information you need, any help greatly appreciated.
I have just removed the email address form the bounce list it works thank you.
Did not see the guide on how to it my selv af first.