What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can a visitor to my form get a receipt for payment

    Asked by YWCAknoxville on July 12, 2016 at 12:14 PM
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    JotForm Support

    Answered by Charlie on July 12, 2016 at 01:05 PM

    I checked your latest form titled "YWCA Tribute To Women 2016 Ticket Reservation Form\", but I do not see any payment integrations that you have added. Please note that we do not allow users to create forms asking for sensitive information like credit card details using plain text box fields, this is a violation of our terms of use. It is a MUST that you use our payment integrations if you will be asking payments from your users.

    To setup a basic order/payment form using our payment integrations, please check the following guides:






    JotForm does not process these payments, we simply use API to integrate to 3rd party payment processors (ex. Paypal, Stripe, Authorize.net, etc...). The transaction will be process securely in their payment gateways. This means that receipt will automatically be sent by the 3rd party payment processors.

    I hope that helps.