What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure vs Confidential

    Asked by Joss on March 28, 2012 at 04:37 PM

    I am a clinical counsellor and I am hoping to use Jotform for my website.  I understand that the data in the form is "secure", but it seems from what I have read that staff at jotform can access the data on forms.  I am required to provide complete confidentiality to my clients under my professional regulations.  Can Jotform provide confidentiality (ie. the only people who see the data are me and the person who fills out the form)?



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    Answered by fxr on March 28, 2012 at 06:18 PM


    Technically, if there ever is a need, JotForm staff can see any users forms and their submissions, so information confidentality cannot be 100% guaranteed. 

    Depending on the tecnhical expertise at your disposal, a self hosted JotForm installation may be an option for you. You can read about that here -> http://www.interlogy.com/products/jotform/