What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The field "check to be mailed" disappeared

    Asked by sisters7 on July 12, 2016 at 01:25 PM


    In preview, the "amount due" gets carried to credit card payment field immediately. The option for registrants to select "check to be mailed" is missing.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 12, 2016 at 01:37 PM

    The "Check to be mailed" is connected with 2 HIDE conditions.

    I think these conditions are also conflicting so I suggest to exclude the "Check to be mailed" on the first condition. That should resolve the problem.

    If you need further assistance, let us know.