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    When I edit a submission, why does the product purchased by credit card disappear?

    Asked by twistarscamp on March 28, 2012 at 05:29 PM

    I have a form that uses an integrated payment wizard through Authorize.net.  The item that is ordered is recorded when the person selects the product in the payment wizard and then submits their payment.  BUT, if I edit their submission for any reason, once the "edit" is saved, all the information about the product they ordered disappears and I don't know what they ordered?

    This is strange because I have another form with the same payment form and editing the form doesn't cause this deletion of information.  Do you know what situations cause this deletion?

    Specifically, I am editing a "hidden" field on both of these forms.  I do this to record the fact that I have verified certain items on their order so that I can keep a record of that right with their submission.




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    JotForm Support

    Answered by Mike_T on March 28, 2012 at 06:18 PM

    Thank you for contacting us.

    I have created a ticket to our Development Team about this issue.

    If you would like to find some missing payment data, you may try checking email notifications from us.

    We will get back to you as soon as possible.

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    Answered by canerbalci on March 30, 2012 at 07:30 AM

    Thanks for pointing out the bug. It is fixed. You can safely edit your submissions without losing payment info now.

    However for your case, twistarscamp, submissions which you have 'already' edited are saved without payment info. Don't worry, this doesn't mean your data is lost, it's just not visible. I'm working on, restoring those fields and I'm truely sorry for the inconvenience. Hope this didn't cause you much trouble. I'm guessing you have already used email notifications to get required payment info.

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    Answered by twistarscamp on March 30, 2012 at 08:50 PM
    Thank you. And, yes, we were able to use email notifications to get
    the information that is missing.