What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms come up as disabled, even though they are set to be enabled.

    Asked by waldenwebs on July 12, 2016 at 04:22 PM

    How can I enable the forms? I have checked the preferences as detailed in your help.

    Page URL:

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    JotForm Support

    Answered by BDAVID on July 12, 2016 at 07:13 PM

    We apologize for the inconvenience, your account is activated now.

    It was suspended by our phishing detector system. Upon reviewing your forms, I can see that they do not violate our terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    I have white-listed them to avoid this from happening again. I would recommend you to remove the word "Sign in" from your forms, because this type of words are flagged in the database as words used on phishing forms. 

    Open a new thread if you need anything else, we will be glad to assist you.