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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Shipping fee not going over to paypal

    Asked by rymelpie on July 12, 2016 at 05:21 PM

    I have tried removing the payment option and putting it back in with no luck getting Paypal to have the shipping(user fee).  Any other ideas?


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    JotForm Support

    Answered by BDAVID on July 12, 2016 at 10:05 PM

    I can see what you mean, I just tested your form:

    However, upon cloning the form, and testing my cloned version, the shipping worked:

    Please clone my form version in your account and test it, form URL: https://www.jotformpro.com/form/61937906999984? 

    Here is how to clone it: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need more help.