Shipping fee not going over to paypal

  • rymelpie
    Asked on July 12, 2016 at 5:21 PM

    I have tried removing the payment option and putting it back in with no luck getting Paypal to have the shipping(user fee).  Any other ideas?

    https://form.jotform.com/61276261471959

  • David JotForm Support Manager
    Replied on July 12, 2016 at 10:05 PM

    I can see what you mean, I just tested your form:

    Shipping fee not going over to paypal Image 1 Screenshot 30

    However, upon cloning the form, and testing my cloned version, the shipping worked:

    Shipping fee not going over to paypal Image 2 Screenshot 41

    Please clone my form version in your account and test it, form URL: https://www.jotformpro.com/form/61937906999984? 

    Here is how to clone it: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need more help.