-
pardop1Asked on July 13, 2016 at 12:16 AM
this is the 3rd email i have sent regarding this issue - please send me the code to fix the issue. https://form.jotform.com/60976228908973
thanks,
Pam
-
BJoannaReplied on July 13, 2016 at 3:45 AM
Is this issue related to position of your form? I saw that you posted two threads where you asked how to position your form on center of the page. My colleagues replied to you on those threads:
https://www.jotform.com/answers/871171
https://www.jotform.com/answers/870604
I have checked our email log and you did not received their replies to your email, because your email address is in the bounce list. Our system gave following result:
p*****1@aol.com is IN the bounce list
Reason(s) : smtp; 521 5.2.1 : AOL will not accept delivery of this
I have now removed it from the bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
And this guide How to setup email alerts to prevent email bouncing related issues.
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
You can check replies form my colleagues on the thread links I provided.
You can Inject this CSS code to center your form:
.supernova .form-all, .form-all {
margin: auto;
}
How to Inject Custom CSS Codes
Hope this will help. Let us know if you need further assistance.