Our jotform does not seem to be sending us information.

We have used the enquiry form on our website (www.pewseyvalecoaches.co.uk) and the form appears to submit ok, however we never receive the enquiry. 

A customer has had this problem and we have tried it ourselves as well.

I would be grateful for your help.

If possible could you copy your response to my personal email as I am working from home - traceythomson@outlook.com

Many thanks for your help.

Tracey

Pewsey Vale Coaches Ltd

I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

We also request you go through the guide below that can help you with troubleshooting email delivery issues.

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

You can also view the email history log from your account by following the guide below:

http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.