What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our jotform does not seem to be sending us information.

    Asked by Tracey Thomson on July 13, 2016 at 07:30 AM

    We have used the enquiry form on our website (www.pewseyvalecoaches.co.uk) and the form appears to submit ok, however we never receive the enquiry. 

     

    A customer has had this problem and we have tried it ourselves as well.

     

    I would be grateful for your help.

    If possible could you copy your response to my personal email as I am working from home - traceythomson@outlook.com

     

    Many thanks for your help.

    Tracey

    Pewsey Vale Coaches Ltd

    Page URL:
    http://www.pewseyvalecoaches.co.uk/get%20a%20quote.htm

    JotForm information US problem www thanks and
  • Profile Image
    JotForm Support

    Answered by Kiran on July 13, 2016 at 09:57 AM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    You can also view the email history log from your account by following the guide below:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.