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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha does not always load

    Asked by kokaneepowerforms on March 28, 2012 at 09:18 PM

    I've seen a few times where Catpcha is not loading the image in my testing and one of our customers got stuck with teh same thing and did not know what to do.  I see a fair number of Forums posts over time about this and recos to use re-captcha... which is not as easy to read but probably less prone to scripters.

    What I have found is that relaoding the entire web page always seem to work or using the little reload in the widget to get a new captcha value always works 100% of the time.  

    Is this something that has to load from JotForm servers or how does this work?  I'm thinking of just yanking it from our forms if it does not load reliably as it could frustrate consumers and is not as important for us I  think since our signups don't involve physical purchase of something.

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    Answered by jeanettebmz on March 28, 2012 at 09:43 PM

    Is this your form id? 20836717529158

    Could you please provide us with the URL where the form is embedded? So we can check and test.

    We need the URL in order to check which method you used to embed it (either javascript, source code , iframe, etc).  So we might test and provide you with a solution.

    Our forms are being hosted in our servers for Premium and Professional account .

    Depending on the technical expertise availability  and your needs, you might also consider our Jotform Application , which as selft hosted product


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    Answered by kokaneepowerforms on March 28, 2012 at 09:56 PM

    This is the one that had the problem today, just a few hours ago.... 20837093614151.  It is referenced on our web site on a web page with a script tag... nothing else loads on the page.   URL is:


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    JotForm Support

    Answered by idarktech on March 28, 2012 at 10:35 PM


    Apologies for this inconvenience. Can you please try to re-embed your form using this code?

    <script type="text/javascript" src="https://www.jotform.us/jsform/20837093614151"></script>

    Sometimes, captcha takes a little time to load since it runs on HTTPS protocol but it should always work faster. See if that embed code above gives an extra loading speed for your form.

    Hope this helps. Let us know if you have further questions. Thanks.

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    Answered by kokaneepowerforms on March 29, 2012 at 01:57 AM

    Tks.. I modified all three we have live but one of them still hung until a refresh.  It looked like the only difference was taking out secure. vs www. from what I could tell.   

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    JotForm Support

    Answered by idarktech on March 29, 2012 at 03:12 AM


    Thanks for your reply.

    The form itself is actually fine, don't see any problem with captchas. I've asked some of my colleagues to checked the actual form URL but still they can't replicate the problem. I'm not quite sure about this, but sometimes captcha loading might also differ on the speed of your website and also the Internet connection that you are running. 

    Furthermore, I've tested it on my website to see if I can reproduce the problem but still everytihng loads properly. You can test here : http://idarktech.com/testcaptcha.html

    May I know if the form captcha on this page doesn't work well for you? Thanks.

    I would also suggest to try re-embedding your form using iFrame code and see if that makes any differences for you. Thank you so much!