What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where physically in the world is data held when collected by forms?

    Asked by rosswell gadsden  on July 13, 2016 at 08:37 AM
    in datacenter location
  • Profile Image
    JotForm Support

    Answered by Charlie on July 13, 2016 at 11:15 AM

    Thank you for contacting us.

    JotForm has 3 datacenters where data are being stored. We have 2 in USA and 1 in Germany.

    The 2 datacenters in USA are the following:

    -Incero Data Center- Dallas, TX

    -AWS US East - Northern Virginia

     

    If you are in EU, data can be stored in our datacenter located in Germany, it is discussed on this blog post as part of our solution for the invalidation of the EU Safe Harbor policy: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    I hope that helps.