What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm just trying to submit payment but i can't find where!

    Asked by graceatgypsyrose on March 28, 2012 at 09:56 PM

    i need to give you a new credit card but i cant find ANYWHERE to do that on the site!


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    JotForm Support

    Answered by mliz on March 28, 2012 at 10:21 PM

    For credit card payments this is handled by our payment gateway which is Plimus. To update your credit card information you will have to login to your Plimus account and update it from there.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email address used upon sign up.

    Let us know if you need further assistance. Thanks!