Has my email address been blocked?

  • RosieCiara
    Asked on July 13, 2016 at 9:10 AM

    I was receiving email notifications when a form had been submitted but now they are not. Has my email address been blocked at your end? It's...

    info@winfieldlanguage.com

     

    Thanks

  • Kiran Support Team Lead
    Replied on July 13, 2016 at 11:32 AM

    I see that the email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please get back to us if the issue still persists. We will be happy to assist.