How can I remove uploaded file from my account to free up space?

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    Asked on July 13, 2016 at 09:47 AM

    My Account is over the upload limit.  Can i remove uploads without deleting submissions?  how do i find out what is taking up space and clear out unneeded files?


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    Answered on July 13, 2016 at 10:48 AM

    Unfortunately, you need to delete the submissions in order to delete the uploaded or attached file. However, I suggest to download the submissions first before deleting them. Here's a guide how to download the submissions:

    1. In the My Forms page, select the form and then click the Submissions button.

    2. In the Submissions page, click the Download All Uploads to start downloading your submissions.

    User guide: How-to-Download-the-Submission-Files

    Also, here's the guide how to delete a submission: How-to-Delete-Form-Submission-Data

    Please do note that once it gets deleted, it is not recoverable.

    Hope that helps. Contact us if you need any further assistance, we'll be glad to help. Thank you.