What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I remove uploaded file from my account to free up space?

    Asked by bryangmartin on July 13, 2016 at 09:47 AM

    My Account is over the upload limit.  Can i remove uploads without deleting submissions?  how do i find out what is taking up space and clear out unneeded files?

     

    free upload space clearing upload space upload clearing deleting
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    JotForm Support

    Answered by John_Benson on July 13, 2016 at 10:48 AM

    Unfortunately, you need to delete the submissions in order to delete the uploaded or attached file. However, I suggest to download the submissions first before deleting them. Here's a guide how to download the submissions:

    1. In the My Forms page, select the form and then click the Submissions button.

    2. In the Submissions page, click the Download All Uploads to start downloading your submissions.

    User guide: How-to-Download-the-Submission-Files

    Also, here's the guide how to delete a submission: How-to-Delete-Form-Submission-Data

    Please do note that once it gets deleted, it is not recoverable.

    Hope that helps. Contact us if you need any further assistance, we'll be glad to help. Thank you.