How can I remove uploaded file from my account to free up space?

  • bryangmartin
    Asked on July 13, 2016 at 9:47 AM

    My Account is over the upload limit.  Can i remove uploads without deleting submissions?  how do i find out what is taking up space and clear out unneeded files?

     

  • John_Benson
    Replied on July 13, 2016 at 10:48 AM

    Unfortunately, you need to delete the submissions in order to delete the uploaded or attached file. However, I suggest to download the submissions first before deleting them. Here's a guide how to download the submissions:

    1. In the My Forms page, select the form and then click the Submissions button.

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    2. In the Submissions page, click the Download All Uploads to start downloading your submissions.

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    User guide: How-to-Download-the-Submission-Files

    Also, here's the guide how to delete a submission: How-to-Delete-Form-Submission-Data

    Please do note that once it gets deleted, it is not recoverable.

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    Hope that helps. Contact us if you need any further assistance, we'll be glad to help. Thank you.