What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account seems to have disappeared!

    Asked by Robert Fenech  on July 13, 2016 at 10:42 AM

    Hi, I have been using JotForm for some months now and absolutely love the service. Today I tried to log in but the password was not being recognised. After several attempts I figured that I forgot the password and asked to reset it. What is strange is that when I identify myself with my username, robmaak, I get a message saying password reset instructions have been sent to me, but I receive nothing. Meanwhile, when I try to identify myself with my Gmail account, it tells me no such account exists!

    Please help! I have full billing details of the last few months and can provide identification upon request. I am eager to get my account back as soon as possible!



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    JotForm Support

    Answered by liyam on July 13, 2016 at 12:38 PM

    Hello Robert,

    Can you please provide us information on the details of your account? It would also be great if you have at least one link to the form that you have created.

    Will be looking forward to your response.


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    Answered by Robert Fenech  on July 13, 2016 at 12:45 PM
    Hi, so sorry, found te problem and sorted!! I was panicking.
    Thanks very much for your prompt response