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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not sending me emails

    Asked by joemartino on July 13, 2016 at 11:50 AM


    My Clone of Contact me is not notifying me when people fill it out.


    Page URL:

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    JotForm Support

    Answered by ashwin_d on July 13, 2016 at 01:13 PM

    Hello joemartino,

    Upon checking your email address erica@creativesolutionsgr.com, I found that it ended up in our bounce list for following reasons:


    erica@creativesolutionsgr.com is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.1.1  Recipient not

    I have now removed your email address from our bounce list and it should work fine now. Please test your form and get back to us if you still do not receive submission emails.

    Thank you!

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    Answered by joemartino on July 13, 2016 at 01:45 PM
    Hi. Thank you. Could you check and see if joemartino81@gmail is also in the bounce list?
    Sent from my iPhone
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    JotForm Support

    Answered by Kiran on July 13, 2016 at 02:08 PM

    I see that this email address is also listed in our bounce list. However, I have removed it from the bounce list and you should be receiving emails without any issue.

    You may also remove the email address from the bounce list from your account settings. Please refer to the guide below that can help you with this.


    We also request you go through the guide below that can help you with troubleshooting email delivery issues.



    Hope this information helps!

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    Answered by joemartino on July 13, 2016 at 03:45 PM
    Thank you
    Sent from my iPhone