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joemartinoAsked on July 13, 2016 at 11:50 AM
Hi,
My Clone of Contact me is not notifying me when people fill it out.
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Ashwin JotForm SupportReplied on July 13, 2016 at 1:13 PM
Hello joemartino,
Upon checking your email address erica@creativesolutionsgr.com, I found that it ended up in our bounce list for following reasons:
Result:
erica@creativesolutionsgr.com is IN
the bounce list
Reason(s) : smtp; 550 5.1.1 Recipient not
I have now removed your email address from our bounce list and it should work fine now. Please test your form and get back to us if you still do not receive submission emails.
Thank you!
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joemartinoReplied on July 13, 2016 at 1:45 PMHi. Thank you. Could you check and see if joemartino81@gmail is also in the bounce list?
Sent from my iPhone
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Kiran Support Team LeadReplied on July 13, 2016 at 2:08 PM
I see that this email address is also listed in our bounce list. However, I have removed it from the bounce list and you should be receiving emails without any issue.
You may also remove the email address from the bounce list from your account settings. Please refer to the guide below that can help you with this.
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
We also request you go through the guide below that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue
Hope this information helps!
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joemartinoReplied on July 13, 2016 at 3:45 PMThank you
Sent from my iPhone
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