What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to pay my bill online but I'm having issues

    Asked by Sharmion Fevrier  on July 13, 2016 at 01:44 PM

    I am trying to pay my bill online. Is there a number I can all instead since I am having issues.

    billing question bill
  • Profile Image

    Answered by Irshad on July 13, 2016 at 02:07 PM

    There are several ways of making the payment. Please check the below URL, and you can select any of the payment option, according to your preference. 

    https://www.jotform.com/help/chapter-10-Billing

    If you still face any issue or need further assistance, please revert back.

    Thanks

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    Answered by Sharmion Fevrier  on July 13, 2016 at 02:45 PM
    It doesn’t work…can you give me a call a 301- 860-3826
    Thank you,
    Sharmion Fevrier
    The Career Development Center
    Bowie State University
    Phone: 301-860-3826 ; Fax: 301-860-3824
    sfevrier@bowiestate.edu
    [aljonson3]
    ...
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    JotForm Support

    Answered by Welvin on July 13, 2016 at 04:18 PM

    I'm sorry, but we don't offer a phone support. Please reach us through this support forum instead, especially for urgent matters.

    I've checked our records and found the account careerdevelopment (ca*******ment@bowiestate.edu) which is currently subscribed to our Premium Yearly Plan. There is the renewal, but our payment processor has failed to charge your card on file and I think this is what you are trying to resolve. If yes, please follow the steps below to update your card on file:

    a. Go to: https://cp.bluesnap.com/jsp/account_login.jsp 

    b. Choose the link to Account Login under the Shopper heading.

    c. Enter your username: 1373487442733

    d. We've sent you a password reset link. Please check the email al*****@bowiestate.edu which is on file for the link. It seems that this email is not yours so you have to ask your colleague about it.

    Once inside the system:

    1. Click the blue hyperlink that says Change under the Payment Method tab. 

    2. Click "use a new card" on the top right. Fill in your new credit card info and then click submit.

     

    BlueSnap will retry the payment process in 3 days so make sure to update the payment method. Otherwise, the subscription will be canceled. Let us know if you have troubles and we'll try to find another way.

  • Profile Image

    Answered by Sharmion Fevrier  on July 13, 2016 at 04:45 PM
    I am having an issue with the email address it asked for while doing the payment. We have already reset the password.
    Thank you,
    Sharmion Fevrier
    The Career Development Center
    Bowie State University
    Phone: 301-860-3826 ; Fax: 301-860-3824
    sfevrier@bowiestate.edu
    [aljonson3]
    ...
  • Profile Image

    Answered by Sharmion Fevrier  on July 13, 2016 at 04:45 PM
    Our email address is correct below but it will not accept it. Is there a number to call to make a payment??
    Thank you,
    Sharmion Fevrier
    The Career Development Center
    Bowie State University
    Phone: 301-860-3826 ; Fax: 301-860-3824
    sfevrier@bowiestate.edu
    [aljonson3]
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on July 13, 2016 at 05:09 PM

    The email address of the account is careerdevelopment@bowiestate.edu.

    The email address for the payment is aljohnson@bowiestate.edu.

    These are the correct email addresses. The reset email for the account will be coming from Jotform, from noreply@jotform.com. We've already sent the reset email, here's the log: https://www.jotform.com/emails/5786ac7e9eaad48b068b4aa5

    The reset email for the payment will be sent by BlueSnap, I think they're using noreply@bluesnap.com. We don't have logs for this email so make sure to check the inbox/spam folders. 

    If you are asking for a contact number of our payment processor, you can get one here: https://home.bluesnap.com/ecommerce/contact-us/

  • Profile Image

    Answered by Sharmion Fevrier  on August 08, 2016 at 04:46 PM
    How do I get an invoice for a payment?

    Thank you,
    Sharmion Fevrier
    The Career Development Center
    Bowie State University
    Phone: 301-860-3826 ; Fax: 301-860-3824
    sfevrier@bowiestate.edu
    [aljonson3]
    ...
  • Profile Image

    Answered by victor on August 08, 2016 at 05:47 PM

    To assist you better and give you the proper information, I have moved your question into a new thread, that will be answered shortly by our team

    https://www.jotform.com/answers/901375