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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Submissions not recorded

    Asked by 501cTech on July 13, 2016 at 02:25 PM

    I created a form and a few users said they submitted, but i can't see their submissions, meaning it didn't go through. can i look at the history of submission attempts? 

    Submissions and through can't
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    JotForm Support

    Answered by david on July 13, 2016 at 03:00 PM

    We do not have a record of attempted submissions, only completed ones.  If the users were presented with the thank you page, their submission should have been recorded.  If there was a connection issue or something of that nature when the form was submitted, the entry may not have been complete.  I do not believe there has been anything recently on our end that would have prevented users from completing your form.  The form itself looks to be fully functional.