Submissions not recorded

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    501cTech
    Asked on July 13, 2016 at 02:25 PM

    I created a form and a few users said they submitted, but i can't see their submissions, meaning it didn't go through. can i look at the history of submission attempts? 

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    david
    Answered on July 13, 2016 at 03:00 PM

    We do not have a record of attempted submissions, only completed ones.  If the users were presented with the thank you page, their submission should have been recorded.  If there was a connection issue or something of that nature when the form was submitted, the entry may not have been complete.  I do not believe there has been anything recently on our end that would have prevented users from completing your form.  The form itself looks to be fully functional.