What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was charged but I just downgraded and would like a refund

    Asked by alliedko on July 13, 2016 at 02:40 PM


    may i ask for refund. I just downgraded my account. 

    It has charged my account right now.

    Thank you.

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    Answered by KadeJM on July 13, 2016 at 03:22 PM

    Sure no problem, we understand that you wish to downgrade your account for the time being so I have reversed your recent account charge that just occurred.