What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I downgrade to starter subscription please?

    Asked by waimarinoartawards on July 13, 2016 at 06:33 PM


    I see that you have just billed me for this month. I upgraded last month as I was expecting a surge in the use of my form as the closing date for entries for my event approached, so to make sure that I didn't exceed my 100 downloads, I temporarily upgraded to Bronze subscription. However, my event is over now for this year, so the form won't be used again until next year. 

    I don't want to completely cancel my subscription as it took a while to create the form and I would like to use it again next year, but of course I don't want to be paying $20 per month for something that I am not using. 

    Can I downgrade, or is cancelling my subscription the only option now that I became a paying subscriber.

    Thanks for your help

    Kind regards

    Paula Charlton 

    The Waimarino Art Awards


  • Profile Image
    JotForm Support

    Answered by Chriistian on July 13, 2016 at 09:31 PM

    Downgrading to the starter (free) account will require the cancellation of your current subscription. Otherwise, you will be billed every month if we do not cancel it. Your forms will remain in your account even when you cancel the subscription and downgrade to starter, so there is no need to worry. You can also choose to upgrade to Bronze again at any time.

    Before we proceed with the downgrade, please confirm that you would like to have your subscription cancelled and the latest charge of $19 on  Jul 13, 2016 refunded to your account. Once we have confirmation, we will proceed accordingly. 

  • Profile Image

    Answered by waimarinoartawards on July 26, 2016 at 09:45 PM
    Hello Chriistian
    thank you for your reply - I have been on annual leave for the last two weeks.
    I really do want to keep my forms, so as long as they will still be available to use from the account, yes I would like to downgrade , please. I realise I may now be too late to get a refund of my July premium, but if you consider when my request was made, maybe you could see your way to returning the payment.
    Kind regards
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 26, 2016 at 11:24 PM

    Hello Paula. Thank you for the confirmation. Per your request, I have now downgraded your account to the Starter (free) plan. I have also refunded the $19 payment made last July 13th. Please wait 5 to 7 business days for the refund to reflect on your account. If you need further assistance, feel free to contact us again. Cheers.