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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are there still compatibility issues with Internet Explorer?

    Asked by Jon Snow on March 29, 2012 at 05:11 AM

    We have clients emailing us to say they can either only see part of the form or the submit button doesnt function. They are all using Internet Explorer.

    All is fine when using Chrome, Firefox and Safari

    Any ideas or easy fixes?


    Page URL:

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    JotForm Support

    Answered by jonathan on March 29, 2012 at 05:23 AM

    Hi Jon,

    Was the specific IE version mentioned? I tried it with IE version 8 & 9, both seems to work ok.
    One easy fix you can at least try initially for now(if not tried yet) is re-embedding the form using the Iframe method. Use this guide How to embed your Form using the Iframe Method

    Please inform us if this resolve the issue.


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    Answered by jon snow on March 29, 2012 at 06:15 AM

    Do you have an older version of IE? I don't have an older version this end and it might to interesting to see if that is the issue. Can you test this form also for compatability with IE 8 and 9? Thanks


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    Answered by gori-mathew on March 29, 2012 at 06:46 AM

    Hello Jon;

    I have done test with IE8 & IE9 actually i haven't seen any issue. I have filled and submitted this form perfectly with even the thank you page appearing.

    Kindly request your users to try clearing the cache, i hope all sholud be fine.

    Thanks for contacting us and lets know if this issue re-occurs.

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    JotForm Support

    Answered by jonathan on March 29, 2012 at 06:51 AM


    Here are the screens for them. Just as my colleague mathew mentioned, they appear just fine.