- Jon SnowAsked on March 29, 2012 at 05:11 AM
We have clients emailing us to say they can either only see part of the form or the submit button doesnt function. They are all using Internet Explorer.
All is fine when using Chrome, Firefox and Safari
Any ideas or easy fixes?
- JotForm SupportjonathanAnswered on March 29, 2012 at 05:23 AM
Was the specific IE version mentioned? I tried it with IE version 8 & 9, both seems to work ok.
One easy fix you can at least try initially for now(if not tried yet) is re-embedding the form using the Iframe method. Use this guide How to embed your Form using the Iframe Method.
Please inform us if this resolve the issue.
- jon snowAnswered on March 29, 2012 at 06:15 AM
Do you have an older version of IE? I don't have an older version this end and it might to interesting to see if that is the issue. Can you test this form also for compatability with IE 8 and 9? Thanks
- gori-mathewAnswered on March 29, 2012 at 06:46 AM
I have done test with IE8 & IE9 actually i haven't seen any issue. I have filled and submitted this form perfectly with even the thank you page appearing.
Kindly request your users to try clearing the cache, i hope all sholud be fine.
Thanks for contacting us and lets know if this issue re-occurs.
- JotForm SupportjonathanAnswered on March 29, 2012 at 06:51 AM
Here are the screens for them. Just as my colleague mathew mentioned, they appear just fine.