What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL: Security warning upon submitting

    Asked by Tradono on July 14, 2016 at 11:18 AM

    Elton, one more thing. When submitting the form (filled in on the Jotform server, no iFrame or external hosting etc), I get a warning that there's a certificate issue. I submit to https://submit.jotformeu.com/submit/61951538710356/. I can ignore the warning and carry on, then the Thank You page is submitted, but my clients will be scared off by the certificate warning. Any ideas?

    ssl security warning certificate issue
  • Profile Image
    JotForm Support

    Answered by Jim_R on July 14, 2016 at 11:31 AM

    Hi Joris, I found out that the images you used for these 2 images were being loaded from a plain http source:

    Please keep in mind that your form is being served from an https page so with these images loaded from an non-https source, your visitors will see that security warning.

    To fix this, you should have your images loaded from an SSL enabled page. To aid you, I downloaded your images and reuploaded them to a secured page.

    Female icon:

    https://cms.jotform.com/uploads/image_upload/image_upload/Jim_R/37745_Female-icon.png

    Male icon:

    https://cms.jotform.com/uploads/image_upload/image_upload/Jim_R/37746_Male-icon.png

    Feel free to use these links if you don't have an SSL page readily available.

    Hope that helped!

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 14, 2016 at 11:39 AM

    In addition to Jim, the reason why you are getting security error on the thank you page is due to the insecure image on your thank you message. I have fixed it for your convenience by changing http with https on the image URL. It should be fine by now.

  • Profile Image

    Answered by Tradono on July 14, 2016 at 02:26 PM

    Thanks guys.. Awesome support again and I'm sorry for these beginner's mistakes. Keep up the good work!

  • Profile Image
    JotForm Support

    Answered by Kiran on July 14, 2016 at 03:02 PM

    Not at all, @Tradono. It's our pleasure to assist you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!