SSL: Security warning upon submitting

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    Asked on July 14, 2016 at 11:18 AM

    Elton, one more thing. When submitting the form (filled in on the Jotform server, no iFrame or external hosting etc), I get a warning that there's a certificate issue. I submit to I can ignore the warning and carry on, then the Thank You page is submitted, but my clients will be scared off by the certificate warning. Any ideas?

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    Answered on July 14, 2016 at 11:31 AM

    Hi Joris, I found out that the images you used for these 2 images were being loaded from a plain http source:

    Please keep in mind that your form is being served from an https page so with these images loaded from an non-https source, your visitors will see that security warning.

    To fix this, you should have your images loaded from an SSL enabled page. To aid you, I downloaded your images and reuploaded them to a secured page.

    Female icon:

    Male icon:

    Feel free to use these links if you don't have an SSL page readily available.

    Hope that helped!

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    Answered on July 14, 2016 at 11:39 AM

    In addition to Jim, the reason why you are getting security error on the thank you page is due to the insecure image on your thank you message. I have fixed it for your convenience by changing http with https on the image URL. It should be fine by now.

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    Answered on July 14, 2016 at 02:26 PM

    Thanks guys.. Awesome support again and I'm sorry for these beginner's mistakes. Keep up the good work!

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    Answered on July 14, 2016 at 03:02 PM

    Not at all, @Tradono. It's our pleasure to assist you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!