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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to open the payment wizard?

    Asked by Tomchipjf on July 14, 2016 at 11:19 AM
    I have cloned a form, when I go to edit the payment wizard it does not progress past the wizzard opening on continue. it deletes the payment box
    payment wizard
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    JotForm Support

    Answered by Charlie on July 14, 2016 at 12:14 PM

    I see you have a couple of forms being edited. 

    I checked the one titled "Clone of Order form w/logo - Uganda - Sandwich Bay Breakfast" directly on your account, I can open the wizard and can also finish the setup there. Here's a screencast:

     

    I don't see anything being deleted, it also finishes the setup on my end. Could you please provide us more information on the issue? Have you tried using a different browser? 

    I see you seem to be using Firefox so I have tested it also there using a cloned form. Here's a screencast:

     

    We'll wait for your response.

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    Answered by Tomchipjf on July 14, 2016 at 12:45 PM
    It is working now... site was very glitchy earlier.... thanks
    Tom
    www.sandwichcoffeeroasters.com
    ...
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    Answered by Tomchipjf on July 14, 2016 at 12:45 PM
    Correction... it is still has glitches.
    on the orders I receive by email,
    Under the phone number it is displaying an old name for the form, (Clone of
    Order form w/logo -Uganda - Sandwich Bay Breakfast) how do I remove that?


    ...
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    JotForm Support

    Answered by Charlie on July 14, 2016 at 12:56 PM

    Apologies for the inconvenience. I just received reports from our developers that there was a change made on the payment wizard that caused some problems, they have reverted it back to the old payment wizard for now. 

    For the other concern you have regarding emails, I believe it is a different issue, I have opened a separate thread for it. Please refer to this link instead: https://www.jotform.com/answers/882752. We will address it shortly.

    Thank you for your understanding.

  • Profile Image

    Answered by Tomchipjf on July 14, 2016 at 01:45 PM
    Thank you!!! Great customer service!!!
    ...
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    JotForm Support

    Answered by Charlie on July 14, 2016 at 01:50 PM

    Thank you for the kind words. Should you need our assistance again, please do not hesitate to drop by here in the forum.

    Cheers!