What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How to use correct key to decrypt encrypted submissions?Asked by meetinpointacu on July 14, 2016 at 12:55 PM
We use multiple computers to access forms. My coworker uploaded the wrong encryption key on one of the computers. Now, the form doesn't work on that computer, but it won't ask for the encryption key (it is assuming it already has the key), how to we re-upload the key on a specific computer?
I presume you are referring to the Encryption feature on the form. Please do read this guide to learn more about it: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Encrypted submissions can be decrypted using the key. Now the question you have I believe is how to display the "Private Key Wizard" wherein it will ask the user to upload the correct key to decrypt the encrypted submission data, is that correct? Please note that when you generate and download the key the first time, it will automatically be saved in your browser's storage, that will allow convenience for the user when viewing the encrypted submissions.
Now to trigger the "Private Key Wizard", you just need to clear your browser's cache OR view your submission data on a new browser that is in incognito mode (Chrome) or Private browsing feature (Firefox). It should then show this wizard:
Upload the correct key specific to that encrypted submission data, if it is correct then it will decrypt the information to be readable.
I hope that helps.