How to use correct key to decrypt encrypted submissions?

Hi,

We use multiple computers to access forms. My coworker uploaded the wrong encryption key on one of the computers. Now, the form doesn't work on that computer, but it won't ask for the encryption key (it is assuming it already has the key), how to we re-upload the key on a specific computer?

Thanks, Jamie

I presume you are referring to the Encryption feature on the form. Please do read this guide to learn more about it: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

Encrypted submissions can be decrypted using the key. Now the question you have I believe is how to display the "Private Key Wizard" wherein it will ask the user to upload the correct key to decrypt the encrypted submission data, is that correct? Please note that when you generate and download the key the first time, it will automatically be saved in your browser's storage, that will allow convenience for the user when viewing the encrypted submissions.

Now to trigger the "Private Key Wizard", you just need to clear your browser's cache OR view your submission data on a new browser that is in incognito mode (Chrome) or Private browsing feature (Firefox). It should then show this wizard:

Upload the correct key specific to that encrypted submission data, if it is correct then it will decrypt the information to be readable.

I hope that helps.