What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving all of my notifications

    Asked by JulieLabrosse on July 14, 2016 at 02:54 PM

    Hi on my form I have 3 notification and I am only receiving one. Here is a screen shoot the arrows are pointing the two notification that dont work. See my form here: (NEW EN - Carte cadeau | Au Premier Coiffure Spa) https://aupremier.com/v2/index.php/en/gift-cards/

    Please note:

    * I have cloned this form. The initial form works well. : https://aupremier.com/v2/index.php/fr/cartes-cadeaux/

    * I have some ¨change e-mail recipient¨ conditions they are the same in my initial form.

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 14, 2016 at 04:01 PM

    I noticed that both email autoresponder is linked to a condition or conditions.

    You mentioned that you have cloned the form and I noticed that you have updated/changed the email field on the clone version. Since you have changed the email field, it is possible that you forgot to update the field name in the recipient of the autoresponder in the conditions.

    I hope this helps. Let us know if you need any further assistance. Thank you.