email not forwarding

  • Profile Image
    HillsideWesleyan
    Asked on July 14, 2016 at 02:55 PM
  • Profile Image
    BDAVID
    Answered on July 14, 2016 at 03:31 PM

    I checked the recipients for your form: http://www.jotform.us/form/30495083406150, and they are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Have you checked your spam folder? You can also whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.