- ImpacctAsked on July 14, 2016 at 04:04 PM
A notification e-mail that has been working properly for quite some time is now failing each time.
Please see attached image from the e-mail history.
Please advise as to why this e-mail is failing and let me know what can be done to make it succeed
- JotForm SupportBDAVIDAnswered on July 14, 2016 at 05:32 PM
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender.
Here are our domain names:
Let us know if you need more help, we will be glad to assist you.
- ImpacctAnswered on July 19, 2016 at 03:28 PM