E-mail notification suddenly failing

  • Profile Image
    Impacct
    Asked on July 14, 2016 at 04:04 PM

    A notification e-mail that has been working properly for quite some time is now failing each time.

    Please see attached image from the e-mail history. 

     

    Please advise as to why this e-mail is failing and let me know what can be done to make it succeed

     

    Thanks!

     

    -Ilana

  • Profile Image
    BDAVID
    Answered on July 14, 2016 at 05:32 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image
    Impacct
    Answered on July 19, 2016 at 03:28 PM

    Thank you!