What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form is not working?

    Asked by dosteli on July 14, 2016 at 04:56 PM


    my form is not working ?

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    JotForm Support

    Answered by Kevin_G on July 14, 2016 at 07:24 PM

    I have checked your form and I can see when you submit it, it only shows a blank page, but when you submit it using the direct link it shows the thank you message. 

    I can also see that you have embedded your form using the source code, it seems like you made some changes on the form and did not embed the form again. 

    Here is when I submitted your form embedded in your website: 

    This is when I submitted your form using the direct link: 

    I would suggest you to re-embed your form since I got the fresh source code for your form and I was able to submit it without any issue.

    Please follow this advice and if the form still has the issue, let us know, we will be glad to check your form again.