What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are these submissions incomplete?

    Asked by AndreaOstroff on July 14, 2016 at 08:44 PM

    Can you tell me why all of the orders are being logged as "incomplete"?

    Page URL:
    https://form.jotform.com/61945152499163

  • Profile Image
    JotForm Support

    Answered by jonathan on July 14, 2016 at 09:59 PM

    Please refer to our article/guide about it here: 

    Paypal-Incomplete-Payments-FAQ

    Let us know if you need further assistance.

  • Profile Image

    Answered by AndreaOstroff on July 14, 2016 at 10:10 PM

    I've done all the IPN stuff. I'm wondering why some are still showing incomplete...(some now aren't)

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    JotForm Support

    Answered by jonathan on July 14, 2016 at 10:15 PM

    If the user did not proceed to complete the actual payment, then that submission will end up in the Incomplete Payment inbox.

    You can check the details of the incomplete payment submission and you should be able to identify if the user just tested the form or f they did not make actual payment.

    Hope this help. Let us know if still not clear.

    Regards