Why are these submissions incomplete?

  • AndreaOstroff
    Asked on July 14, 2016 at 8:44 PM

    Can you tell me why all of the orders are being logged as "incomplete"?

    Page URL: https://form.jotform.com/61945152499163
  • jonathan
    Replied on July 14, 2016 at 9:59 PM

    Please refer to our article/guide about it here: 

    Paypal-Incomplete-Payments-FAQ

    Let us know if you need further assistance.

  • AndreaOstroff
    Replied on July 14, 2016 at 10:10 PM

    I've done all the IPN stuff. I'm wondering why some are still showing incomplete...(some now aren't)

  • jonathan
    Replied on July 14, 2016 at 10:15 PM

    If the user did not proceed to complete the actual payment, then that submission will end up in the Incomplete Payment inbox.

    You can check the details of the incomplete payment submission and you should be able to identify if the user just tested the form or f they did not make actual payment.

    Hope this help. Let us know if still not clear.

    Regards