What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have to pay for a form after 20 submissions?

    Asked by Brenda on March 29, 2012 at 11:21 AM

    I never saw that anywhere on your site.

    I need to keep a form up until mid July for a very small wedding site.

    I had no idea you charge for small simple forms.

    Obviously, I'm now forced to pay since I've already released the site to my friend.

    Which plan do I get? The basic free says I get 100 submissions, but obviously that's incorrect.

    HELP! I'm already at 20 submissions and your'e threatening to cut the rest off without any real warning!




    Dear JotForm User,

    We would like to inform you that your JotForm account has already reached 20 submissions per month this month. Guest accounts are limited to 20 submissions per month. Your forms will be automatically disabled once you reach your allocated quota.

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

    Page URL:

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    JotForm Support

    Answered by mliz on March 29, 2012 at 11:25 AM

    The 20 limit is applicable to guests account which is what you have now, you can register for a free account so that you get 100 submission quota per month.  To create a free account such that you enjoy more form submission, you will see something like this on the left side when you go to My Forms page:


    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.