Where to find customer data entered on a PayPal integrated form?

  • Profile Image
    Voss
    Asked on July 15, 2016 at 12:28 AM

    I created a payment form that includes customer name, address, email, phone, upload photo...then pp button at the bottom. successfully loaded form into FB business page.

     

    how/where does customer data go to?

    do i need "submit" button (on form)?

     

    thx

  • Profile Image
    Boris
    Answered on July 15, 2016 at 03:34 AM

    If you are asking about your last edited form that is integrated with PayPal, it already has a Submit button:

    Upon clicking on that button, your users will be redirected to PayPal in order to make their payment. Once their payment is processed by PayPal, PayPal will notify us and the data your users have entered will appear on the submissions page of your form:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    In case that your users have not yet made a payment through PayPal, or if PayPal never notified us that the payment has been processed, the submission data of your users will be placed into "Incomplete Payments":

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    In order to ensure that PayPal will notify us correctly after they have processed your users' payment, please make sure that the IPN (Instant Payment Notification) setting is enabled in your PayPal account:

    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    You can read more regarding incomplete payments in the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If you need any further clarifications or assistance, please let us know.

  • Profile Image
    Voss
    Answered on July 15, 2016 at 11:45 AM
    HUGE help...thanks Boris!
    JotForm wrote:
    ...