What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where to find customer data entered on a PayPal integrated form?

    Asked by Voss on July 15, 2016 at 12:28 AM

    I created a payment form that includes customer name, address, email, phone, upload photo...then pp button at the bottom. successfully loaded form into FB business page.


    how/where does customer data go to?

    do i need "submit" button (on form)?



  • Profile Image

    Answered by Boris on July 15, 2016 at 03:34 AM

    If you are asking about your last edited form that is integrated with PayPal, it already has a Submit button:

    Upon clicking on that button, your users will be redirected to PayPal in order to make their payment. Once their payment is processed by PayPal, PayPal will notify us and the data your users have entered will appear on the submissions page of your form:


    In case that your users have not yet made a payment through PayPal, or if PayPal never notified us that the payment has been processed, the submission data of your users will be placed into "Incomplete Payments":


    In order to ensure that PayPal will notify us correctly after they have processed your users' payment, please make sure that the IPN (Instant Payment Notification) setting is enabled in your PayPal account:


    You can read more regarding incomplete payments in the following guide:


    If you need any further clarifications or assistance, please let us know.

  • Profile Image

    Answered by Voss on July 15, 2016 at 11:45 AM
    HUGE help...thanks Boris!
    JotForm wrote: