What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium Upgrade Not Showing Up In Account

    Asked by kpsnyder on March 29, 2012 at 11:47 AM

    For my account, I just upgraded to Premium using PayPal.  have recieved a confirmation from PayPal, however my account doesn't reflect the Premium upgrade. I very much need this upgrade active by Friday Morning - please let me know what more I need to do to fix this issue.

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    Answered by pinoytech on March 29, 2012 at 11:57 AM


    Upon checking your account, I found out that you are already active to Premium. Please logout to your JotForm account, delete browsing cache and cookies then log back in.

    Thank you!

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    Answered by kpsnyder on March 29, 2012 at 07:01 PM

    Thanks very much, that definately solved it. I've never had that issue with Chrome, it being my more reliable browser. Thanks again.