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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email fails for particular email address. Worked fine before

    Asked by eiermann on July 15, 2016 at 04:52 AM

    Hi there!


    Since about 1-2 weeks the notification emails fail to deliver to a specific address. What could be the reason? 

    Email: 5788a119c729b49a718c1a09

    ID: #41288635862969

    Looking forward to your reply.




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    JotForm Support

    Answered by BJoanna on July 15, 2016 at 08:40 AM

    I have checked email history log and I found mentioned submission. Email failed because recipient email address of that Notification was in the bounce list. Our system gave following result:

    Reason(s) :  Error: Invalid greeting from server - 554 IP= - A problem occurred. (Ask your postmaster for help or to contact tosa@rx.t-online.de to clarify.) (BL)

    I have checked and email address if your account is also in the bounce list. 

    Reason(s) : smtp; 554-gmx.net (mxgmx006) Nemesis ESMTP Service not available 

    I have now removed them from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.

  • Profile Image
    JotForm Support

    Answered by BJoanna on July 15, 2016 at 08:45 AM

    I have removed email address of your account from bounce list after I posted my reply, so my reply was not sent to your email. Please open this thread to see my reply. 

    Sorry for inconvenience.