What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Browser is getting freeze when loading the form.

    Asked by Chilternmains on July 15, 2016 at 09:02 AM

    It just loads and loads and takes ages to load the form. I made a few changes this morning trying to add a few more boxes but it kept jamming and I had to force shut down the internet page and reload. Please help as our engineers rely on this to do site reports!!!!

    Page URL:
    https://form.jotformeu.com/51862333738359

    Long work a Reports site reload and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 15, 2016 at 10:38 AM

    I have checked your form and indeed it loas forever and never stops, but I checked it in the Form Builder and I can see you have some conditions where fields were deleted.

    There are more conditions like this one, I would suggest you to either delete or disable them, otherwise this may generate conflicts.

    Once this is done I would suggest you to try loading your form again and if the issue still persists, please let us know, we will check your form again. 

  • Profile Image

    Answered by Chilternmains on July 19, 2016 at 09:05 AM

    Thank you for your assistance. Indeed I have looked at our conditions and somehow the last condition has replicated itself almost some 6000 times!!!! I'm not sure how that has happened but no wonder it won't load and there is a mega delay! Please can you advise how I can multiply delete these as opposed to sitting there and deleting 6000 times when it is taking about 1minute just to delete one condition because of the time lag??

    Thanks for your help.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 19, 2016 at 11:07 AM

    Before when I checked your form it did not load, but now it loads fine: 

    I have also checked the form in the Form Builder and before it was taking some time to open the wizards and there were a lot of submissions, now I can see you are reporting that the last condition was replicated 600 times, but I can see there are only 35 conditions: 

    I have checked the form you have shared us which is this: http://www.jotformeu.com/form/51862333738359 

    Seems like you were able to delete the duplicated conditions, please could you check it once again? 

    Do let us know how it goes on your end and if the issue still persists.