What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple image upload pdf problem with photos

    Asked by FSaca on July 15, 2016 at 09:11 AM

    Hello,

     

    The multiple file upload button works perfect, but the pdf generated only contains the first photo thumbnail.

    It has no sense, because the preview shows all of them .... but the generated pdf only one (check the image vs upload file).

     

    Can you help me? I attach you the screenshot and the pdf.

     

    Regards.

     

     

    Page URL:
    https://eu.jotform.com/submissions/61924372752358

    Screenshot
    problem JotForm uploads preview multiple file upload
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2016 at 10:47 AM

    I just tested the multiple upload field, and all the images show when converted to PDF:

    You can try resetting your PDF design, click on Customize PDF:

    Then click on Reset:

    Let us know if you need more help.

  • Profile Image

    Answered by FSaca on July 19, 2016 at 05:16 AM

    Hello, I resetted my settings but I have the same problem. I only see one image, not all of them. 

    Do you know what is happening ? 

     

    Thanks a lot. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 19, 2016 at 09:46 AM

    I downloaded one of your form's submission (http://www.jotformeu.com/form/61924372752358) pdf file and it seems that all the images for the multi-upload field was displayed.

     

    I have cleared your form cache. Can you try to download the pdf copy of your form submission and see if the images are now displayed properly?

     

  • Profile Image

    Answered by FSaca on July 19, 2016 at 09:55 AM

    Hello, Yes, you were right! Clearing the cache form solved the problem.

     

    Thanks a lot!!!

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 19, 2016 at 11:27 AM

    You are welcome. Glad to hear the problem is solved now. Do let us know if you need further assistance.

  • Profile Image

    Answered by FSaca on July 20, 2016 at 04:37 AM

    Hello, 

    The problem persists. Neither resetting pdf settings nor clearing cache solves the problem. I always see one image. 

     

    Can you help me again? 

     

    Thanks a lot. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 20, 2016 at 09:38 AM

    Hi,

    I am now checking your form. Please give me more time to investigate this.

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 20, 2016 at 09:50 AM

    Hi,

    I am unable to replicate this in my form. It only happens in your form. Did you make some customizations to the PDF? Can you try resetting the PDF?