What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving alerts (emails) that someone has filled out my online application

    Asked by suzettelipford on July 15, 2016 at 09:44 AM

    I usually get emails that have the application with it so I can file it. Right now, I'm not getting any, and I'm afraid I've missed people's attempts to contact my organization. 

    emails receiving unable to receive not getting bounce list
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    JotForm Support

    Answered by Jan on July 15, 2016 at 11:09 AM

    You are in the bounce list. This is why you are not receiving email alerts.

    I removed it from the list now. I can see that your notification is configured properly. Please try contacting your email provider and request to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Related guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.