What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to Pro, but site is delayed... need Pro service activated asap, thanks

    Asked by jryan on March 29, 2012 at 02:17 PM

    We've paid for the upgrade to Pro, but message from "sale@plimus.com" says:

    Thank you for submitting your order for JotForm Premium-Bi-Yearly Professional Subscription using Plimus. Your order is currently being reviewed by our staff for quality purposes, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us.

    Need this activated asap, please!  It is actively blocking submissions right now.

    Also, I just read this forum entry. Can you please confirm when the maintenance has been completed on our old Premium account?


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    JotForm Support

    Answered by Mike_T on March 29, 2012 at 04:06 PM

    We are sorry for the inconveniences you have faced.

    As far as I can see, your account is marked as Professional. You may need to re-login in order to see the changes.

    Thank you very much for using our services!