Upgraded to Pro, but site is delayed... need Pro service activated asap, thanks

  • Profile Image
    jryan
    Asked on March 29, 2012 at 02:17 PM

    We've paid for the upgrade to Pro, but message from "sale@plimus.com" says:

    Thank you for submitting your order for JotForm Premium-Bi-Yearly Professional Subscription using Plimus. Your order is currently being reviewed by our staff for quality purposes, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us.

    Need this activated asap, please!  It is actively blocking submissions right now.

    Also, I just read this forum entry. Can you please confirm when the maintenance has been completed on our old Premium account?

    Thanks

  • Profile Image
    Mike_T
    Answered on March 29, 2012 at 04:06 PM

    We are sorry for the inconveniences you have faced.

    As far as I can see, your account is marked as Professional. You may need to re-login in order to see the changes.

    Thank you very much for using our services!