- jryanAsked on March 29, 2012 at 02:17 PM
We've paid for the upgrade to Pro, but message from "email@example.com" says:
Thank you for submitting your order for JotForm Premium-Bi-Yearly Professional Subscription using Plimus. Your order is currently being reviewed by our staff for quality purposes, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us.
Need this activated asap, please! It is actively blocking submissions right now.
Also, I just read this forum entry. Can you please confirm when the maintenance has been completed on our old Premium account?
- JotForm SupportMike_TAnswered on March 29, 2012 at 04:06 PM
We are sorry for the inconveniences you have faced.
As far as I can see, your account is marked as Professional. You may need to re-login in order to see the changes.
Thank you very much for using our services!