File upload field keeps on failing

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    jmcoville
    Asked on July 15, 2016 at 01:23 PM

    I have used this form before with some success in the past. Now I want to use it again. When I try to upload a JPG from my phone or desktop it says "Upload of picture.jpg failed"

     

    any advices? I am using wordpress to build the site.

     

    Thanks in advance..

  • Profile Image
    John_Benson
    Answered on July 15, 2016 at 03:27 PM

    I checked the direct link of the form and I was able to submit an image file. However, when I tried uploading the same image on your webpage where the form is embedded, it failed.

    It is possible that there are script conflicts between the form and the webpage. Please try re-embedding the form using the Iframe method. This will prevent script conflicts.

    Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. Thank you.

  • Profile Image
    jmcoville
    Answered on July 15, 2016 at 03:50 PM

    thank bro